Last updated: September 2026
Almost everything we sell is printed to order with your own artwork, so we cannot accept returns because you have changed your mind. If something has gone wrong on our side, we will put it right. This policy works alongside our Terms & Conditions.
If Your Order Is Faulty Or Incorrect
Contact us within 48 hours of receiving your order if it is:
- Faulty or damaged.
- Not printed to the size, material, finish or quantity you ordered.
- Different from the artwork or proof you approved.
Email info@plusprinting.co.uk with your order number, a short description of the problem and clear photos. Please keep the items until we have looked into it, as we may ask for them back.
If the problem is our fault, we will reprint the affected items or give you a refund, whichever you prefer.
What We Cannot Refund
We cannot offer a refund or reprint for problems that come from the order details or artwork you supplied or approved, including:
- Spelling or typing mistakes, or incorrect details in the artwork.
- Low-resolution images, missing bleed, or content too close to the edge.
- The wrong size, quantity or options chosen when ordering.
- Small colour differences between your screen and the printed item.
- Logos or images you did not have permission to use.
- Orders where the goods have been used, altered or damaged after delivery.
Cancelling An Order
You can cancel an order and get a full refund if production has not started yet. Once printing or production has begun, the order cannot be cancelled. As our products are made to your specification, the 14-day cancellation period for online purchases does not apply to them.
Damaged Or Missing Deliveries
If your parcel arrives damaged or does not arrive, let us know within 48 hours of delivery, or of the expected delivery date. See our Delivery Terms for more detail.
How Refunds Are Paid
Approved refunds are made to your original payment method. Your bank or card provider may take a few working days to show the money in your account.
Your Statutory Rights
This policy does not affect your statutory rights.
Questions? Email info@plusprinting.co.uk or use our contact page.